Privacy Policy

1. Who we are

This policy explains how Rinityam Innovations Private Limited (“fixilo”, “we”) handles personal data collected through the fixilo website and mobile app. We process personal data in accordance with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and the rules made under them.

2. What we collect

Customers

Your mobile number, verified by OTP, to create and secure your account.
The PIN codes you search in or save. If you allow location access, the app reads your device location to fill in your PIN code.

Service partners

Identity and contact details: name, date of birth, gender, mobile and WhatsApp numbers.
Present and permanent address.
Professional details: trade, additional categories, years of experience, qualification and the PIN codes you serve.
A profile photo and an identity document.
Your M-PIN, used to sign in.
Payment records: the amount, date, status and transaction reference of registration and subscription payments.
Your working hours and online/offline status.

Technical data

Basic device and request information, used to secure accounts and to limit repeated OTP requests from the same device or number.

Payment details

Card numbers, UPI credentials and net banking details are entered directly with Zoho Payments. fixilo does not see or store them.

3. Why we use it

To create your account and sign you in.
To review and verify service partner registrations, and detect duplicate or fraudulent registrations.
To show partner listings to customers searching in the relevant PIN codes.
To collect and record registration and subscription fees.
To send service messages such as OTPs, verification outcomes and payment confirmations.
To respond to support requests and complaints, and to meet our legal obligations.

We process your data on the basis of the consent you give when you register, and where the law otherwise permits it. We do not sell personal data.

4. What customers can see about a partner

The point of a listing is to be contacted. Once a partner is approved and online, customers searching in their PIN codes can see the partner’s name, photo, trade and categories, years of experience, verification status, availability, and their phone and WhatsApp numbers.

Partner identity documents, date of birth and home addresses are never shown to customers.

We share personal data only with service providers that help us run the Platform, and only as much as each one needs:

Zoho Payments, to process registration and subscription payments.
MSG91, to deliver OTP and service SMS messages.
Our cloud hosting and storage providers, which hold the Platform’s data.

We may also disclose data where required by law, a court order or a government authority, or to protect the safety of our users.

6. How we protect it

Data is sent over encrypted connections. Identity documents are stored privately and are accessible only to staff who review registrations. Each document is also fingerprinted, so a document reused across registrations can be detected without anyone opening it. No method of storage or transmission is completely secure, but we work to protect your data and will notify you and the authorities of a breach as the law requires.

7. How long we keep it

We keep your data for as long as your account is active. When you ask us to delete your account, we delete or anonymise your personal data, except for what we must keep to meet legal, tax or accounting obligations, such as payment records, or to prevent fraud, such as the blocklist entries described in our Terms.

8. Your rights

You can ask us to:

tell you what personal data we hold about you and how it is used;
correct or update inaccurate or incomplete data;
delete your data and account;
withdraw your consent. This may mean we can no longer provide the service, for example a partner listing;
nominate another person to exercise these rights on your behalf if you die or become incapacitated.

Write to us at support@fixiloapp.com. If you are not satisfied with our response, you may complain to our Grievance Officer and, after that, to the Data Protection Board of India.

9. This website

This website does not use cookies, analytics or advertising trackers, and does not ask you for any personal data.

10. Children

fixilo is not meant for anyone under 18, and we do not knowingly collect data from children. If you believe a child has given us personal data, contact us and we will delete it.

11. Changes

We will update the date at the top of this page when this policy changes, and tell registered users in the app about significant changes.

12. Contact and Grievance Officer

Grievance Officer: Rakesh Kumar Das
Email: support@fixiloapp.com
Address: Hospital Para, Kaliaganj, Uttar Dinajpur, West Bengal 733129, India