Summary
Registration fee: one-time and non-refundable.
Subscriptions: cancel at any time. Your plan stays active until the end of the period you paid for and is not renewed after that. Periods already paid for are not refunded.
Payment errors such as duplicate charges are always refunded in full.
What fixilo charges for
- Who pays
- Service partners only. Customers use fixilo for free.
- Registration fee
- One-time, paid during registration. Covers review of identity documents and profile, and approval for listing. ₹99 plus applicable taxes, the same in every locality.
- Subscription fees
- Optional Pro and Premium plans, prepaid for the billing period you choose in the app. The price depends on the plan, locality and service category.
- Taxes
- Applicable GST is added and shown with the total before you pay.
- Payment methods
- UPI, debit or credit card and net banking, through Zoho Payments.
Payments for the work itself, such as a repair or installation, are made by the customer directly to the service partner. fixilo does not collect, hold or refund them. Disputes about that work are between the customer and the partner.
Registration fee
The registration fee is non-refundable once it has been paid. It pays for the work of reviewing your documents and profile, which starts when you submit them. It is therefore not refunded if:
- your registration is rejected after review;
- you withdraw your application or delete your account; or
- your listing is later suspended or removed for breaching our Terms.
If we ask you to re-upload a document, you will not be charged again for that review.
Cancelling a subscription
- You can cancel a Pro or Premium subscription at any time, in the app or by contacting us.
- Cancellation takes effect at the end of the billing period you have already paid for. Until then, your plan’s benefits stay active.
- The plan is not renewed after cancellation, and you will not be charged again for it.
- We do not give full or partial refunds for a billing period that has already started.
- If your account is suspended or removed for breaching our Terms, the remainder of the paid period is not refunded.
Leaving a registration before the payment step costs nothing: no fee is charged until you complete a payment.
When we always refund
Whatever the policy above says, we refund in full when a payment went wrong:
- you were charged more than once for the same fee or plan;
- money left your account but the payment failed, or was not recorded against your fixilo account;
- you were charged an amount different from the total shown to you before payment.
Most failed payments are reversed automatically by your bank or payment app. If that has not happened, contact us.
Returns
fixilo sells access to a digital platform, not physical goods, so there is nothing to return. Refunds are handled only as described on this page.
How to request a refund
Email support@fixiloapp.com with your registered mobile number, the payment date and amount, and the transaction or payment ID. We will reply to confirm whether the refund is approved.
Approved refunds are made to the original payment method, through Zoho Payments, and normally reach your account within 5–7 working days of approval. The exact time depends on your bank or payment provider.
Contact
- Business name
- Rinityam Innovations Private Limited
- Registered address
- Hospital Para, Kaliaganj, Uttar Dinajpur, West Bengal 733129, India
- Phone
- +91 89183 83521