1. About these terms
The fixilo website at fixiloapp.com and the fixilo mobile app (together, the Platform) are operated by Rinityam Innovations Private Limited, Hospital Para, Kaliaganj, Uttar Dinajpur, West Bengal 733129, India (“fixilo”, “we”, “us”).
By creating an account or using the Platform, you agree to these Terms & Conditions, our Privacy Policy and our Cancellation & Refund Policy. If you do not agree, do not use the Platform.
In these terms, a customer is anyone who uses the Platform to find a service professional, and a service partner is a professional or business that registers to be listed on the Platform.
2. What fixilo does
fixilo is an online platform that lets service partners register, create service profiles, and be found by customers seeking local home, personal and business services. We provide the digital tools for discovery and contact.
fixilo is not a party to any job. We do not perform, supervise or guarantee the services offered by partners, and we do not employ them. Any agreement for work, including its scope, price, timing, quality, warranty and payment, is made directly between the customer and the service partner. Payment for the work is made directly to the partner; fixilo does not collect or hold it.
3. Eligibility and accounts
- You must be at least 18 years old and able to enter a binding contract under Indian law.
- Accounts are created and signed in to with a mobile number verified by one-time password (OTP). Service partners also set a 6-digit M-PIN.
- You are responsible for keeping your phone, OTPs and M-PIN secure, and for everything done through your account. Tell us promptly if you suspect misuse.
- One person or business may hold one partner account. Information you provide must be true, current and complete.
4. Service partner obligations
If you register as a service partner, you agree that:
- your identity documents, photo, name, experience, trade and service areas are genuine and belong to you;
- you hold every licence, registration or permit the law requires for the work you offer;
- you will quote prices honestly, carry out work with reasonable skill and care, and treat customers and their property with respect;
- you are solely responsible for the services you perform, and for your own taxes on the income you earn from them;
- you will keep your availability accurate, and go offline when you cannot take work.
5. Verification and listing
A partner profile is shown to customers only after we review the submitted identity document and approve the registration. We may approve, reject, or ask for corrected documents at our discretion, and we will tell you the outcome.
A “Verified Partner” badge means that we reviewed the partner’s identity document and approved their registration. It is not a guarantee of the quality, safety, price or outcome of any work. Customers should use their own judgement before engaging any partner.
6. Fees and payment
Using the Platform is free for customers. Service partners pay fixilo for platform services:
- Registration fee. A one-time fee paid during registration, which covers review of your documents and profile and approval for listing. The fee is ₹99 plus applicable taxes, and is the same in every locality.
- Subscription fees. Optional Pro and Premium plans that extend your reach on the Platform. Plans are prepaid for the billing period you choose from those offered in the app (for example, monthly, quarterly or yearly), and the amount depends on the plan, your locality and your service category.
All fees are in Indian Rupees. Applicable GST is added and shown, together with the total, before you pay. Payments are processed by Zoho Payments by UPI, debit or credit card, or net banking. Card and bank details are entered with Zoho Payments and are not stored by fixilo.
We may change our fees for future payments. A change never affects a payment you have already made or a subscription period you have already paid for.
Cancellations and refunds are governed by our Cancellation & Refund Policy. In short, the registration fee is non-refundable, and a subscription can be cancelled at any time with effect from the end of the current paid period.
7. Acceptable use
You must not:
- impersonate anyone, or register using another person’s documents or number;
- create multiple accounts, or attempt to re-register after being removed;
- post false, misleading, offensive or unlawful content;
- harass, threaten or defraud customers or partners;
- file false reports against another partner;
- scrape, copy or resell listings, or use the Platform to send spam;
- interfere with the Platform’s security, or attempt to access accounts or data that are not yours.
8. Suspension and termination
We may suspend or remove a listing or account, without refund, if we reasonably believe it breaches these terms, is fraudulent, or puts customers at risk. Where fraud is confirmed, the mobile number and document fingerprint may be blocklisted to prevent re-registration.
You may stop using the Platform and ask us to delete your account at any time by contacting us.
9. Content and intellectual property
The fixilo name, logo, app, website and their content belong to us or our licensors. You may not copy or use them without our written permission.
You keep ownership of the content you upload, such as your profile photo and description. You give us a non-exclusive, royalty-free licence to display it on the Platform for as long as your listing is active.
10. Disclaimers and limitation of liability
The Platform is provided on an “as is” and “as available” basis. We do our best to keep it running and accurate but do not promise that it will be uninterrupted or error-free, or that a partner will be available in every PIN code.
Because fixilo is not a party to the work agreed between customers and partners, we are not liable for that work, its price, quality or outcome, or for any loss, damage or injury arising from it.
To the extent the law allows, our total liability to you for any claim relating to the Platform is limited to the fees you paid to fixilo in the twelve months before the claim arose, and we are not liable for any indirect or consequential loss.
11. Indemnity
You agree to compensate fixilo for any loss or claim made against us that arises from your breach of these terms, your misuse of the Platform, or, for service partners, the work you perform.
12. Governing law and disputes
These terms are governed by the laws of India. Please contact us first so that we can try to resolve any concern informally. Subject to that, the courts at Raiganj, Uttar Dinajpur, West Bengal have exclusive jurisdiction over any dispute arising from these terms or the Platform.
13. Changes to these terms
We may update these terms as the Platform changes. We will change the date at the top of this page, and tell registered partners in the app about any significant change. Continuing to use the Platform after an update means you accept the updated terms.
14. Contact and grievances
Questions about these terms, and complaints, can be sent to our Grievance Officer, Rakesh Kumar Das, at support@fixiloapp.com. Full details are on our Contact us page.